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Providers who would like to submit a prior authorization request may either contact our Provider Help Desk at 1-888-684-5502, or use our Patient Self-Administered Injectable and Specialty Drugs Request Form. Please answer all questions on the form and fax to the phone number listed on the form.
Providers wishing to check on the status of a prior authorization request they have submitted should contact our provider help desk:
Telephone: 1-888-684-5502
Members wishing to check on the status of a prior authorization request submitted by their doctor should contact our Member Services Department 8:00 a.m. - 8:00 p.m., seven days a week:
Telephone: 1-877-661-6230 (Press 2)
TTY/TDD: 1-800-735-2929
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